Answering all of your burning questions right here
Frequently Asked Questions
Vintage sourcing and pre-love shopping
JAIDI RELOVES helps servicing our clients by helping them source and find vintage and pre-loved authentic luxury pieces their hearts desire.
Just text us a photo of what you are after via Instagram @jaidireloves , along with sizing IF applicable or Whatsapp at +1 310 849 9699 and we will get started with your requests!
Online shopping on our website
You can shop til you drop - directly from our amazing JAIDI RELOVES website at www.jaidireloves.com or via our Instagram @jaidireloves.
JAIDI RELOVES is an online and social media luxury shopping destination/platform specializing in authentic vintage, pre-loved and practically brand new luxury pieces still with tags on!
To make it very clear - JAIDI RELOVES IS NOT AN AUTHORIZED RESELLER NOR AFFILIATED WITH ANY OF THE BRANDS WE SELL.
All items are pre-owned and/or consigned to JAIDI RELOVES. Trademarks are owned by their respective brand owners.
No brand owner endorses or sponsors this page/ad or has any association and/or affiliation with JAIDI RELOVES.
No, JAIDI RELOVES is an online and social media driven shopping destination/platform. We do not have any physical stores for now.
We welcome and invite you to browse our current and newest selection online here at our website and via our social media platform Instagram @jaidireloves - Thank you for your love and support!
JAIDI RELOVES only works with and sources from VERY TRUSTED networks globally. JAIDI has been working in the top luxury fashion and retail world for over 12 years, where she has collected many deep trusted networks and private high wealth collectors/ clients throughout these years, worldwide. We also only work with very established auction houses. Finally, if and when clients do request for it, we are happy to provide and coordinate for external luxury expert authentication services - this is an additional service cost for clients.
JAIDI RELOVES sources and consigns from only world renowned auction houses and already established and very known private clients/collectors globally.
JAIDI handpicks and curates all pieces for JAIDI RELOVES collection online - making sure we offer the best vintage, pre-loved and some practically brand new still with tags on luxury pieces for you!
JAIDI RELOVES does not offer price matching or price adjustments for any pieces.
Our price listed is final.
Thank you for your kindest consideration and understanding here!
JAIDI RELOVES has a FINAL SALE policy - we DO NOT accept any return/refund or exchange.
ALL SALES ARE FINAL.
Your purchase and payment is your full agreement and acknowledgement and acceptance of JAIDI RELOVES no return, exchange or dispute policy as stated here from our website.
Please do consider carefully and make sure your sizing/preference is correct before completing your purchase with JAIDI RELOVES.
Thank you for your kindest understanding and respect of our policy.
We accept all major credit and debit cards (Visa, Mastercards, American Express, Discovery, Diners Club).
We also accept direct bank wire transfers , Wise transfer - for these direct bank wires transfer payment options, please reach out to us via our Whatsapp + 1 310 849 9699 and we will share with you - our bank details for wiring transfer completing your payment and purchase with us!
Yes - for all clients who purchase with JAIDI RELOVES.
The total cost you see at checkout page will calculate and include applicable sales tax and/or international import/export custom taxes and duties, if applicable.
For most international clients outside of USA, the total cost we provide to you or when you check out on our website at the check out page, it will calculate and have included all international shipping costs along with custom and duties, WITH THE EXCEPTIONS OF CERTAIN COUNTRIES here listed below:
Please review carefully - All countries within Africa, all countries within South Africa, All countries within South America, Turkey, South Korea, Slovakia, Slovenia, Indonesia, China, India, Thailand, the Philippines, Iran, Iraq, Afghanistan, Pakistan, Russia, Mexico.
We are not able to include the duties and import taxes for these countries list above due to very high local import duties and complex local custom regulations.
If you have any questions whether JAIDI RELOVES can ship to your country, please contact us at our Whatsapp + 1 310 849 9699.
If you purchased directly from our website jaidireloves.com :
Once payment is completed, you will receive an email confirmation from JAIDI RELOVES. Our standard processing time is between 5 - 7 business days (M to F, excluding holidays). Once your order is packaged, we will ship it out to you and you will receive another email from us informing you the tracking information and your order has been shipped!! Woohoo!!
If you purchased with JAIDI RELOVES using our vintage /pre-loved sourcing service :
Once payment is made to us, you will receive confirmation from JAIDI RELOVES.
Our standard processing time is between 10 - 14 business days (M to F, excluding holidays) for all luxury pieces using JAIDI RELOVES vintage/pre-loved sourcing and shopping services.
Please kindly note - it does take time for us to receive your luxury vintage/pre-loved pieces into our office once we sourced and located it. In general, it will take about 10 - 14 business days (M to F, excluding holidays) to process and transit time into our office.
Once your order is packaged, we will ship it out to you and you will receive an email from us informing you the tracking information and your order has been shipped!
Yes we do! Please do ensure yourself or someone is at the shipping address provided to us as signature is required upon delivery.
FYI - all of our packages from JAIDI RELOVES has DIRECT SIGNATURE REQUIREMENT.
It will come to you how we received it.
All details of what it comes with exactly will be listed on the specific product page where the specific item you are is listed from our website.
Or if you requested for our JAIDI RELOVES vintage/ pre-loved sourcing service, we will communicate with you what is coming with it via Whatsapp and/or instagram.
For example, if it comes with a dust bag and designer brand box, we will include and package it for you. If it only comes with a dust bag, no designer brand box, then we will package with only the brand dust bag along with JAIDI RELOVES purple signature wrapping paper.
JAIDI RELOVES will also use FEDEX/DHL packaging materials to pack your orders.
Finally, JAIDI RELOVES supports sustainable packaging, so we will reuse boxes and stuffing paper as much as we can, minimizing waste in this world we all share and live together, when possible.
Here at JAIDI RELOVES, we use FEDEX for all USA domestic shipments and DHL Express for all global /international shipments outside of USA.
Yes, we do!
For shipping within USA, as you proceed to the checkout page, you have the options to select FEDEX Ground Shipping.
If you do wish for expedited shipping, clients do have the option to select FEDEX Express, or FEDEX 2nd day or FEDEX Overnight for all USA Domestic Shipments at ADDITIONAL COST.
For global/international clients outside of USA, there are also expedited options for DHL shipments at ADDITIONAL COST.
You will be able to review and select your shipment method/options when you check-out before final payment!
Please do kindly note that JAIDI RELOVES is not responsible for ANY DELAY by FEDEX/DHL throughout their transportation and logistical process. Sometimes there are unforeseen circumstances, such as and not limited to natural disaster, weather, political environment, operational and/or custom delays - which are all outside of JAIDI RELOVES' control and we cannot be held liable for. Thank you for your kindest understanding!
We are so happy to hear from you and answer all of your questions!
Please Whatsapp us at + 1 310 849 9699 or write to us at info@jaidireloves.com - we are very honored to assist you! Thank you very much!